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You are here: Home » The RSS Marketing Diary » RSS Marketing » RSS Adoption Not Really Simple: Marketers Show Poor Understanding of RSS

March 21, 2005

RSS Adoption Not Really Simple: Marketers Show Poor Understanding of RSS

It was bound to happen. DMNews.com just released the news that a new report from JupiterResearch claims that "RSS will not have a significant effect as a supplemental alternative to e-mail marketing".

"Most marketers remain skeptical of using RSS as a mechanism to supplement their e-mail marketing newsletter content," states the report written by JupiterResearch's David Daniels, Zori Bayriamova and Eric T. Peterson.

According to the New York market researcher, 45 percent of marketers have no plans to deploy RSS to supplement e-mail, and only 5 percent currently do so. The findings were based on a recent executive survey."

While the report does serve some relevant obstacles to wide-spread marketing adoption of RSS, it mostly shows a poor understanding of RSS by marketers.

Before going through the various points made, the key missing factors that marketers seem not to understand or acknowledge yet, are:

a] RSS is not only about delivering content to end-users, but also about improving search engine rankings (Google, Yahoo, MSN) and driving new traffic through the use of various RSS specific search engines and directories.

Even if marketers are still doubtful about using RSS to communicate with end-users, the many examples available clearly prove that they should at least start implementing RSS as part of their online visibility strategy.

b] RSS is the basic NewsMastering ingredient, allowing companies to republish online content to provide their visitors with fresh content from multiple sources, even establishing themselves as key sources for highly targeted niche content.

c] Combined with branded RSS aggregators, the marketing advantages of RSS expand to "owning" part of the end-user's desktop venue; a direct link between the company and the end-user, allowing for complete brand interaction and experience on a daily level.

However, as we've shown many times, the key benefit of marketing RSS usage still remains content delivery to end-users.

But, as JupiterResearch correctly states, RSS is still heavily burdened with low end-user penetration.

"It is more consumer friendly and it won't become truly marketer friendly until more consumers realize the convenience of it and begin to use RSS," Daniels said.

But consumer adoption of RSS readers remains low. Only 6 percent of consumers have one deployed at home. The adoption rate will change little until the reader's functionality is embedded into browsers or e-mail clients.

While these statements make a valid point, we must not forget that it is rumored that RSS will be integrated within the next IE version, which is expected to hit the market in the second half of this year. Marketers should understand that this is not a disadvantage, but a clear advantage for companies looking to capture their share of the market early on, before everyone starts offering RSS feeds.

A less valid point is that RSS lacks targeting and personalization capabilities.

"RSS is not well suited to promotional-offer-oriented content because it does not offer the targeting and personalization capabilities of e-mail, the report said. However, even for use as a supplemental or alternative e-mail broadcast tool, the adoption of RSS for marketing purposes will remain low during the next 24 months."

As explained in "Unleash the Marketing & Publishing Power of RSS", RSS is only a delivery channel --> how and what you deliver using it depends only on your back-end technology and your database. Contrary to popular opinion, RSS is exactly like e-mail in this very important area.

Forward thinking companies can invest in developing their own in-house RSS publishing solutions, at a low cost, and achieve complete RSS personalization and targeting quite easily.

But even without that, there are already out-of-the-box solutions that provide at least part of that functionality:

a] Solutions such as ByPass and RSS AutoPublisher provide RSS personalization out-of-the-box.

b] Services such as SimpleFeed already allow for content targeting, based on end-user behaviour.

Another unvalid point is that RSS metrics are "nearly impossible":

"Although these solutions have yet to take hold with marketers, many RSS publishing tools and resources exist in the market today," the report said. "However, RSS publishing still faces many hurdles: measuring traffic at least on a subscriber level is nearly impossible to do, which will relegate RSS to a broadcast marketing tool in the near term."

Measuring traffic on a subscriber level is easy using unique feed URLs, such as what SyndicateIQ, RSS AutoPublisher, SimpleFeed and many others are doing, with companies like Nooked and Feedburner using yet other means for measuring RSS.

Some other report findings, such as the fact that spam may soon find its way in to RSS, because of its low barriers-to-entry, as well demonstrate a poor understanding of RSS.

While I understand reservations against RSS, I'm personally worried that such reports, clearly showing that RSS is missunderstood, might hurt marketers on the long-term, wrongly swaying them away from RSS.

Comments

Rok:

>>> Some other report findings, such as the fact that spam may soon find its way in to RSS, because of its low barriers-to-entry, as well demonstrate a poor understanding of RSS. <<<

However misinformed folks may (or may not) be about RSS and spam, it's relatively easy to spam RSS, and in pervasive ways.

Imagine an "evil" RSS reader that (regardless of the feed subscribed to) it sprinkles each feed with additional RSS items (i.e., spam items) when displaying the feed content. By definition, RSS is easily parsed and transformed. At any point along the delivery route, RSS feeds are subject to very discrete tampering.

Given the naivety of the consumer market, an evil RSS reader of this nature could probably get quite a few users and make a few bucks. It's easy to dismiss this looming likelihood by saying that questionable RSS "spam-feeds" will be recognized by the free market and abandoned, but it's a far different problem to erradicate a desktop application whose objective is to captivate the audience and conceal its true intentions.

Although this is perhaps a slim risk, it is like all spam activities; an arms race that will never end. As such, it makes sense to consider the possibility (no, probability) that RSS will be leveraged by people that do not share the intentions of the majority. This is why (I believe) it's important to plan for secure and credentialed RSS access with a permissions model at a granular RSS (item) level.

As for the general trend of RSS in marketing roles, the Jupiter report is expected and not surprising - there *are* many challenges with RSS, but most (widely successful) disruptive technologies exhibited similar traits.

RSS Adoption Train
http://myst-technology.com/mysmartchannels/public/item/56043

bf--

Posted by: Bill French at March 21, 2005 8:14 PM

Bill,

I completely agree with you, and I actually mentioned this risk in the book.

However, I don't think that JupiterResearch was talking about this type of spam, although I may of course be mistaken.

Take care,

Rok

Posted by: Rok Hrastnik at March 21, 2005 9:11 PM

Although I understand where you're coming from Rok, it is not about poor understanding but the fact e-mail marketing hasn't reached it's mature stage yet and companies still hesitate to add e-mail marketing to their marketing mix, and now they have to deal with something 'brand new' called RSS.

Small businesses with a short chain of decisionmaking will hop aboard but there needs to be done a whole lot more to open the eyes of the majority. next to that, RSS itself has to cristalize far more and most of all: their has to be an audience/a market to reach.

SMS and e-mail are now widely accepted and embrased and their strength lies in the fact that the common man can use it to communicate with others, not only gathering information but also replying, sending and forwarding.

In my eyes RSS is in the stage of a hype in which early adaptors (read 'real newsjunkies') praise it all the way to heaven but it is actually far from breaking through yet.

After all I am glad you call it a supplemental alternative instead of what some want to make us believe: RSS replacing e-mail concerning marketing.

Posted by: Kasper Katje at March 23, 2005 12:12 AM

Kasper, while you are correct that RSS still hasn't reached "full" mainstream, it's not something that is merely hyped by the info junkies. I'm getting reports from different sources on the success they are achieving with RSS, and it implies much more than just "hype".

Something I can share with you right now is the Lockergnome results, where RSS subscribers outweight e-mail subscribers about 5:1. But that's Lockergnome, which is a tech site, but still.

And with the next version of IE, RSS will be here all the way, and as "omnipresent" as bookmarks.

But of course, RSS is not replacing e-mail, but it is an additional channel we need to use.

Posted by: Rok Hrastnik at March 23, 2005 11:05 PM

Perhaps initiatives from my employer such as this one may help:

Accenture Develops Really Simple Syndication (RSS) Screensaver
http://www.accenture.com/xd/xd.asp?it=enweb&xd=services%5Ctechnology%5Cresearch%5Crss_screensaver.xml

Screensavers pop up when a user has time so this makes the introduction of RSS to the uninitiated very smooth.

Cheers,

Stephan (Consultant at Accenture)

Posted by: Stephan Verveen at March 24, 2005 11:54 PM

Rok:
Also.... Slashdot just released a survey. Most impressive... just like what you report at Lockergnome.

http://www.marketwire.com/mw/release_html_b1?release_id=83089

Jeff

Posted by: Jeff Molander at April 2, 2005 12:05 AM

1. In Gods Hands 4:08 5.10 Mb

2. Say it Right (Rauhofer remix part 1) 8:34 9.10 Mb

3. Maneater (Rauhofer mix Show) 5:34
...

Posted by: Nelly Furtado - Best of the remixes at August 22, 2007 2:58 PM
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